Membership packages

We acknowledge the distinctiveness of each property and client, as they all possess their own set of challenges, demands, and dynamics. In response to this diversity, we've carefully crafted a range of packages that not only maintain our stringent service standards but also provide homeowners with the essential flexibility they require. Let the experts take care of your property.

Simple Start

Effective management is key to a peaceful property ownership experience. Our property management services focus on maintaining and enhancing your property with expert care. We address all aspects of property maintenance and management, customizing our services to fit your specific needs.

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Reduced Hourly Rates

As a member, you will enjoy both priority service and reduced rates.

Fidele Member Reduced Rates

The Runner: $

Handyman: $

Technician: $

Project management: $

Personal Assistance & Concierge: $

Non Member Standard Rates

The Runner: $$

Handyman: $$

Technician: $$

Project management: $$

Personal Assistance & Concierge: $$

Fidele Solutions Weekly Report

We have developed a straight forward yet highly effective weekly report that aims to keep clients informed about any issues, monitor ongoing projects, field inquiries, and offer recommendations.

Updates on issues: If there are any hiccups, you’ll know about them promptly.

Project Monitoring: Get real-time insights on ongoing projects related to your property.

Field Inquiries: Curate inquiries from various sources, ensuring nothing gets missed.

Recommendations: Based on patterns and our extensive experience, we proffer advice on the best steps moving forward.

Checklist

Our checklist is designed to assist us in conducting a comprehensive and consistent weekly property inspection. It ensures that no details are overlooked and enables us to keep track of important notes to aid in our predictive analytics.

Updates on issues: If there are any hiccups, you’ll know about them promptly.

Project Monitoring: Get real-time insights on ongoing projects related to your property.

Field Inquiries: Curate inquiries from various sources, ensuring nothing gets missed.

Recommendations: Based on patterns and our extensive experience, we proffer advice on the best steps moving forward.

Simple Start

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Standard

Designed for those seeking greater peace of mind through more frequent check-ups. With this option, you gain the assurance of a professional team always on standby, ready to be your point of contact and respond to any emergency calls 24/7.

Everything on previous package plus:

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Property Profile Sheet

Think of this as your property's ID card—serves as a comprehensive reference sheet containing essential details about the property. This sheet includes crucial information such as owner's contact information, basic property specifications, manager details, vendor contacts,and emergency instructions.

Owner's Details:Immediate access to the owner's contact.

Property Specs: Key attributes of the property for quick reference.

Manager & Vendor Contacts: A consolidated list of all key personnel related to the property.

Emergency Protocols: Clearly laid out instructions for crisis scenarios, ensuring rapid andeffective responses.

Emergency Service

Because emergencies wait for no one, and timely response can make all the difference. Our emergency service is available 24/7, and we have a team of local members who can quickly respond to any urgent situations. No matter the time or day, we'll make sure that someone will beat your property right away

Standard

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client favorite

Essential Plus

By far our most popular package combines all the services of our initial offerings with essential annual tasks for optimal home maintenance. Its highlight is the comprehensive vendor management service, liberating you from the day-to-day operational tasks. For property owners who rent out their spaces, we've included Tenant Management services, streamlining check-in/check-out processes and sparing you from endless inquiries. With this package you Sit back and relax, leave the rest to us.

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Vendor and Contract Management

Vendor management involves a range of tasks related to overseeing and coordinating the services provided by vendors who work on a property. Some common tasks include:

Identifying vendors: Identifying and selecting appropriate vendors for each service required by the client

Negotiating contracts: Negotiating contracts and terms of service with vendors, including pricing, timelines, and service guarantees.

Coordinating services: Coordinating vendor services and scheduling work to ensure timely completion.

Monitoring vendor performance: Monitoring vendor performance and ensuring that they meet agreed-upon standards and expectations.

Paying vendors: Coordinating with client or accounting team to insure that vendors are paid on time and accurately for their services.

Addressing issues: Addressing any issues or concerns that arise with vendor performance and taking corrective action if necessary.

Evaluating vendors: Evaluating vendor performance and conducting periodic reviews to ensure continued quality service.

Operational Tasks

Some tasks, though small, are essential and must be done consistently. Recognizing their importance, we have conveniently included them in this package, eliminating the need for you to hire someone separately.

Gutter Cleaning: Clear out leaves, twigs, and debris from the gutters. Check for any block ages in the downspouts and ensure that water can flow freely, preventing potential water damage and maintaining the gutter system's functionality.

Battery Replacements: This involves replacing old or depleted batteries in various household devices, such as remote controls, smoke detectors, thermostats, and any other battery-operated items. The handyman ensures that all devices are functioning correctly with the new batteries.

Lightbulb Replacement: Replace burnt-out or non-functional lightbulbs throughout the property. This includes checking for the correct wattage, safely removing the old bulbs, and installing new ones, ensuring that all lighting fixtures are in good working order.

Driveway Winter Marking: Prior to the onset of winter, installing markers along the driveway to delineate its boundaries. This is crucial for snow removal purposes and helps in preventing damage to the lawn and driveway edges when it is covered in snow.

Fire Extinguisher Inspection: Check the fire extinguishers to ensure they are fully charged, accessible, and in good working condition. This includes checking the pressure gauge, inspection tags, and ensuring the extinguisher is not blocked or hidden.

Smoke Alarm Inspection: This task involves testing smoke alarms to ensure they are functioning correctly. Check the batteries, tests the alarm function, and ensures there is no dust or debris blocking the sensors.

Dryer Vent Cleaning: Clean the lint and debris from the dryer vent and ducts. This task is crucial for preventing fires and maintaining the efficiency of the dryer. It involves disconnecting the vent, removing lint buildup, and checking for any potential obstructions or damage

Washer Filter Cleaning: Locating and removing the washing machine’s filter. Clean out lint and debris, rinse the filter, and then reinsert it, ensuring the washer operates efficiently and remains free from clogs and odors.

Rental Management

Having a fully booked rental property can be rewarding, but it also brings ahost of challenges. Frequent calls about various issues — such as guests needing assistance at check-in, questions about how to use appliances, uncollected garbage, malfunctioning air conditioning, bees,noisy alarms, leaky dishwashers, and non-working BBQs — can be overwhelming.

This is where a skilled and dependable property management team comes into play. We specialize in handling these situations, ensuring that you are not inconvenienced and your tenants have a pleasant experience, increasing the likelihood of repeat stays and positive reviews.

Provide regular updates to the Owner
Act as primary point of contact for guests.
Coordinate cleaning and maintenance.
Respond promptly and professionally to all inquiries (email/text/alert and phone calls).
Communicate proactively with guests to ensure any concerns are known and addressed.
Inspect the property and immediately report any maintenance or repair need to Owner.

client favorite

Essential Plus

By far our most popular package combines all the services of our initial offerings with essentialannual tasks for optimal home maintenance. Its highlight is the comprehensive vendormanagement service, liberating you from the day-to-day operational tasks. For property ownerswho rent out their spaces, we've included Tenant Management services, streamlining check-in/check-out processes and sparing you from endless inquiries. With this package you Sit back andrelax, leave the rest to us.

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Elite Edition

Tailored for those with properties needing comprehensive oversight, this package offers complete care and management solutions. It encompasses everything from vendor coordination to staff supervision, and from property upkeep to asset management, ensuring all aspects of your property are meticulously handled.

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Asset and Inventory Management

In today's fast-paced world, overseeing and managing assets and inventory can be both intricate and time-consuming. Recognizing this challenge, our services in asset and inventory management stand as a beacon of meticulous care and strategic oversight. We delve deep into the essence of your assets, ensuring not just their safety, but also enhancing their longevity and value.

Itemized Logging: Each item, irrespective of its size or value, is meticulously cataloged with detailed descriptions.

Photographic Evidence: Visual documentation of each asset for better clarity and verification.

Scheduled Reviews: Regular and systematic checks of the assets and inventory to ensure the physical count matches the records.

Maintenance Scheduling: Planning and executing regular maintenance routines to enhance asset longevity.

Access Control: Limiting access to critical assets and inventory zones to authorized personnel only, preventing mishandling.

Managing Staff

Staff management encompasses the vital responsibility of supervising the day-to-day operations and activities of both full-time and part-time teams assigned to specific duties at properties. This multifaceted role involves tasks such as recruiting and training staff, devising work schedules, and maintaining the overall functionality and upkeep of the property.

We carefully select and train our team members to ensure they possess the necessary qualifications, expertise, and dedication to provide exceptional services. We prioritize professionalism, reliability, and a strong work ethic in our staff, as well as their ability to effectively communicate and build positive relationships with clients.

Rigorous Screening: All potential team members undergo a stringent evaluation process, testing both their technical knowledge and interpersonal skills.

Role-specific Training: Before onboarding, individuals undergo tailored training sessions relevant to their designated roles.

Performance Reviews: Constructive feedback sessions allow staff to understand their strengths and areas of improvement.

Flexible Adaptations: In the dynamic world of property management, we remain adaptable, adjusting schedules and roles as per emerging needs.

Conflict Resolution: Equipping our team with the skills to handle disagreements or misunderstandings gracefully, ensuring client satisfaction.

Security and Emergency Management

In a world replete with uncertainties, the importance of security and effective emergency management cannot be understated. Our services in this domain are meticulously designed, ensuring that every conceivable threat is anticipated, every vulnerability addressed, and every emergency effectively managed. This approach not only safeguards the tangible aspects of your property but also the intangible peace of mind that comes with knowing you're protected.

Site Inspections: Regular walk-throughs of the property to identify weak points and areas of concern.

Technological Audits: Evaluation of existing security systems, from surveillance cameras to alarm systems, to gauge their effectiveness and potential upgrades.

24/7 Assistance: A round-the-clock helpline and rapid response team ready to address emergencies, ensuring prompt intervention.

Resource Stockpiling: Pre-stored essential supplies, such as first aid kits, emergency lighting, and communication tools, to handle crises effectively.

Intelligence Gathering: Monitoring local and global events, trends, and warnings that might affect the property's security.

Coordination with Local Authorities: Regular touch points with law enforcement, fire departments, and medical facilities for quick support and information sharing.

Personal Assistance and Concierge Services

Our personal assistance and concierge services cater to your individual needs, offering convenience, support, and personalized assistance in various aspects of your life. Acting as a dedicated point of contact and facilitator, we provide a wide range of services tailored to enhance convenience, save time, and provide exceptional support.
With a focus on customization and attention to detail, our goal is to streamline your day-to-day tasks, anticipate your needs, and ensure a seamless experience in all areas of your personal and professional life. Whatever your requirements may be, our team is dedicated to providing a comprehensive and tailored solution that saves you time and enhances your overall well-being.

Transportation Services: Arrange airport transfers, chauffeurs, car rentals, and private transportation.

Event Planning: Organize special events, parties, and corporate functions, including venue selection, catering, entertainment, and logistics.

Dining and Entertainment Reservations: Make restaurant reservations, secure tickets for shows and sports events, and arrange VIP access.

Personal Shopping: Assist with shopping, locate and purchase items, coordinate deliveries, and provide fashion and gift advice.

Errand Services: Run errands like grocery shopping, dry cleaning pickups, pharmacy visits, and mailing services.

Lifestyle and Wellness Services: Arrange spa appointments, schedule personal trainers, coordinate wellness retreats, and provide access to health facilities.

Pet Care: Arrange care for your furry companions. Walking, sitting, grooming, training.

Information and Research: Conduct research, gather information, and provide recommendations for travel and local services.

Special Requests and VIP Services: Assist with unique and specialized requests, such as surprise events, exclusive access, private tours, and rare item acquisitions.

Elite Edition

Tailored for those with properties needing comprehensive oversight, this package offers completecare and management solutions. It encompasses everything from vendor coordination to staffsupervision, and from property upkeep to asset management, ensuring all aspects of yourproperty are meticulously handled.

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Other Services Overview

Service

Standard Rates

Fidele Solutions Member Reduced Rates

The Runner

Handyman

Technician

Project management

Personal Assistance & Concierge

The Runner

Offered at an hourly rate, which includes the completion of fast errands such as receiving deliveries, assisting with entry to a property, and shopping for events or gatherings… etc.

Handyman

Offered at an hourly rate and covers a range of simple to moderate repairs and maintenance tasks. Minor fixes, installations, assembly work, and general upkeep. Also offer services like furniture repair, drywall patching, or basic plumbing and electrical repairs.

Technician

Offered at an hourly rate, this service encompasses tasks that demand additional expertise but do not necessarily require contacting a vendor. Technicians deal with complex systems and equipment, they are skilled at troubleshooting, diagnosing, and repairing intricate machinery, electronic devices, or technical systems.

Project management

Offered at a % rate for larger-scale projects such as renovations, propertyextensions, or new constructions, a Project Management percentage Fee will apply to cover the cost ofsupervision and management.

Personal Assistance and Concierge Services

Offered at an hourly rate. Our personal assistance and concierge services cater to your individual needs, offering convenience, support, and personalized assistance in various aspects of your life. Acting as a dedicated point of contact and facilitator, we provide a wide range of services tailored to enhance convenience, save time, and provide exceptional support.

Managing estate's budget

Involves effectively planning, allocating, and overseeing financial resources to ensure the smooth operation and maintenance of the property. It requires careful consideration of expenses and income to maintain financial stability and meet the estate's goals and objectives.

Fidele Solutions Property Handbook

This handbook offers vital instructions, such as locating the main water shut-off in case of emergencies,resetting tripped breakers, and identifying key brand/model details of crucial property mechanicals. The Fidele Solutions Property Handbook is your go-to resource, ensuring you have all the essential instructions andinformation needed to manage your property seamlessly.